New Mobile App Maintenance Record Feature Gets You Back in Business Even Faster

Few things are more stressful than a breakdown that leaves you sidelined on a remote highway or in the middle of city traffic. An equipment breakdown means lost time and money. How much time, however, may come down to how “well connected” you are. That’s because before covered repairs can begin, you may be required to produce past maintenance records. But what if those records aren’t at your fingertips—they’re back home, at the main office, or somewhere in your truck—but you’re not sure where?

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 “The inability to access maintenance records in a timely manner when a breakdown occurs can result in hours of lost time and a lot of frustration for drivers,” said Tam Ayers, Chief Technology Officer. “Our customers not only depend on our warranty coverage, but the efficient resolution of their claims. We were determined to find a way to make these records available digitally, so they’re accessible when and where drivers need them. That’s what our latest app update provides.”

 “As the commercial warranty industry’s first and only mobile application, we developed the TrüNorth Warranty App for one reason—to provide a faster, easier way to get drivers and their equipment back to work and making money,” Ayers said. “Our latest feature really takes that up a notch, providing the ability to store maintenance records along with warranty coverage information and claims data. Everything a driver needs to access to facilitate a new claim is literally right there at their fingertips.”

 Four ways you benefit from digital access to stored maintenance records

The new maintenance record feature:

  • Creates a virtual logbook for storing all maintenance records for trucks and equipment, even if they are not related to the warranty.
  • Provides drivers the ability to easily upload maintenance records directly from the claim page.
  • Allows for faster claims processing and turnaround times by leveraging previously uploaded maintenance records.
  • Offers a quick way for drivers and repair facilities to determine if maintenance records have been validated and accepted for claims purposes.

Discover why you can’t afford to hit the road without the TrüNorth GlobalTM mobile app, available for iOS and Android devices:

Faster Claims Processing

With prepopulated driver, repair facility, maintenance records, claims and warranty coverage information, the mobile App alleviates unnecessary steps and inputs when a breakdown occurs. Intuitive technology delivers a relevant user experience, enabling warranty holders to start a new claim in seconds by simply logging on with their last name and VIN number and clicking several dialog boxes to put them on the fast track to locating the closest repair facility and getting back on the road.

  • Quick-view of warranty coverage(s)
  • Ability to view or download signed warranty contract
  • New! Access to maintenance records
  • Full claims history 

Real-time claims tracking and updates

Throughout the claims process, updates are tracked and communicated in real time, keeping drivers in the know every step of the way. You can start a new claim or check the status of an existing claim directly from your TrüNorth Warranty App, anytime, anywhere.

GPS-enabled technology

GPS-enabled technology, built into the app, not only pinpoints your location, but locates the nearest, approved repair facility.

  • Choose from a list of the nearest approved repair facilities
  • Need a tow? Simply click the button and a tow truck is dispatched to your location.

 24/7 Claims and User Support

While using the app is easy and intuitive, we also make it easy for users to call or email a claims or warranty support specialist directly from the app’s  main menu. New users can also access our online video tutorial for step-by-step guidance on using the app.

  • 24/7 live claims service
  • Multilingual call center assistance
  • Experienced claims and warranty support associates
  • Online tutorial

Get connected now!

TrüNorth Warranty puts protection and peace of mind at your fingertips 24/7. The TrüNorth Warranty App, available for both iOS and Android platforms, can be downloaded now at the App Store or Google Play.

 

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