COVID-19 Update

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16740 Birkdale Commons Pkwy

Huntersville, North Carolina 28078

Ph. (800) 903-7489 | Fax (888) 980-1106

 

March 27,  2020

An update for our strategic partners, retailers, customers and potential customers,

We are letting you know that TrüNorth Global has been designated as a U.S. Department of Homeland Security “Essential Business” in the sector that includes Transportation, Energy and Defense.

We remain committed to serving your needs at every level of our organization as this situation evolves. Our 24/7 multilingual call center. customer service, and claims services specialists remain fully operational and ready to serve your needs and those of your customers. As always, you can contact us via email, phone, chat live via MyTruNorth.com. We have taken the necessary safety precautions to help protect our employees. Please reach out with any way that we can be of support to you and your organization.

During this time, all TrüNorth sales representatives and regional directors will continue to be available by phone and/or email. If you’re unsure who your regional representative is, please contact dealer services at 1-800-903-7489 ext.801 and we will be happy to connect you with the support you need.

As a valued Retailer Partner or Service Center if you will be closed as a result of COVID-19, please contact us.

To ensure our customer’s businesses and organizations are supported, we have taken aggressive action at all of our global offices to help mitigate exposure risk including:

  • Allowing office employees to support TrüNorth Global by working from home
  • Implemented additional safety and cleaning procedures
  • Suspending all non-essential business travel within and outside the United States
  • Limiting our home office visits to critical operation visits only

 

Rest assured that you can rely on TrüNorth Global to continue to support all of your needs during these challenging times, which we will get through together.

 

Sincerely,

William Eskridge

Chief Executive Officer/Chairman of the Board    

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