TrüFlex, Deferred Payment Plan
TrüNorth Global created TrüFlex to allow our customers to space out their payments over time. While we do have the leading coverage at the lowest rates, the cost upfront can be a lot for some folks. With this option, customers can divide their program cost into 5 monthly payments! There are NO credit checks and NO interest fees if this option is chosen.
Why are deferred payment options important?
Helping equipment owners eliminate stress is one of the reasons we got into this business. Owning commercial equipment can be very expensive and repair costs can be detrimental to an owner-operator’s profits. It only made sense to find more ways to keep our customers from unnecessary costs and stress in other parts of our business structure. Giving people the choice to split up payments over time makes for great customer experience and less impact on their wallets. After just one payment, coverage kicks in and repair costs no longer need to be of worry.
Percentage of customers that utilize TrüFlex
Since launching the TrüFlex deferred payment option in 2019, we have seen nothing but a positive impact. Around 63% of our customers use this program. We have seen the peace of mind it has provided for our program holders. Continuing to find ways to lead the way is always a priority at TrüNorth Global!
When we asked for feedback, one of our customers replied, “I personally loved having this payment option. I could have paid it all upfront, but I felt it wouldn't hurt to have that extra money in my pocket in case of an emergency”. Even if this offering only impacts a handful of people, it’s worth it to us.
At TrüNorth™, our commitment to keeping your customers on the road drives everything we do from providing flexible solutions and coverages based on the needs of our dealer partners and their hard-working customers, to make sure you don’t have to be a warranty expert to understand ours. That’s why our streamlined claims service and support were designed to respect your time and our warranty holders’, combining innovative real-time tracking technology with 24/7 direct access to claims representatives via web, text, phone, or app on your mobile device.
By employing the finest professionals in transportation, finance, actuary, and customer service, and offering outstanding program value, we have crafted TrüNorth™ into the leading provider of transportation-related warranty programs and services in the industry. More importantly, we’ve earned the trust and confidence of the fleets, finance companies, drivers, dealers, and communities in which we operate through a reputation founded on the principles of integrity, honesty, respect, and a proper understanding of the industry in which we operate.